Radinn Tutorials
27. January 2022
eFoils and hydrofoils are cool, no question! We burn for our products, but our real passion is to inspire our customers! Because we don't just want to convey a product that we are 100 percent passionate about, we want to convince you with our exceptional service and commitment. Because in all our actions and thoughts, you are the focus!
We are passionate e-surfers ourselves and try to help our customers with all the questions we had ourselves:
- Before you invest in an eSurfboard, would you like to test it out first? Gladly, we also lend our boards over a longer period of time. Just take it with you on vacation and then decide whether you want to buy it.
- You have a board and want to go on vacation? We have the solution for transporting your battery (dangerous goods) and have built up a large battery network worldwide to enable you to have a battery service on site in almost every holiday region, so you no longer have to travel difficult with the battery.
- Technical problems at home or on vacation? No problem, thanks to our support throughout Europe, we can get you back on the water with your board within 48 hours. If a solution for your board takes longer, no problem! We have eFoils, batteries, controllers and much more in stock across Europe and are happy to bring you our own equipment, which you can use until your own is repaired.
- Where can I test the boards? It doesn't matter where you are in Europe, we have the right test location for you in Germany or throughout Europe. You can test the eSurfboards with us anywhere, since we have a large international partner network for you.
For a holiday, I had asked at very short notice (only 36 hours in advance) whether it would be possible to rent a board. And yes, not only was it possible, but a delivery over 300km was organized at very short notice, so that I could happily go on vacation with it. Although I was not yet known as a customer at eFoil-Riders, I didn't get an old carrot, but a brand new board as a loaner (see photo)! During the holiday, the owner was proactive in checking that everything was working and even helping me with my queries at the weekend. All in all a good experience that certainly fits the premium claim of the Fliteboards
Even a larger, self-inflicted defect will be remedied thanks to very good service 24/7 (!) and flexible solutions! Thank you Sven! Best regards, Joachim
had an engine problem with my fliteboard, although i had not bought the fliteboard from efoil riders and the contact only came about through another customer, sven not only processed the warranty case for me but got everything done in time for my vacation within 2 days. efoil rider has the right support to buy such an expensive product with a clear conscience.
I am super excited about the extremely professional service from efoil riders. I saw the Fliteboard while on vacation in Croatia and knew: this is exactly my thing. (I drove a Jetsurf before) On a Friday I got super competent advice from efoil riders on the phone and immediately decided on the Fliteboard Pro with the "big" battery. The next day !!! (Saturday) the Fliteboard was delivered to me by courier to Trogir in Croatia. It couldn't be more perfect. I'm happy like a little kid about the Fliteboard and the amazing service. Hats off. This is the HIGHEST level. 100%+++ recommendation. Now I'm still having a lot of fun on the sea. Jipeeeeeee
Are you interested in a test ride or are you thinking about buying a board, just want to exchange ideas or do you already have a board and need technical support? Whatever it is, feel free to get in touch! Your eFoil Riders
English
Dutch
German
Norwegian